Fax Server Cheat Sheet - Simple as it can get

FAX SERVERS – CHEAT SHEET – 10 simple but important things to remember

PRIMARY Fax Server has many lines to accommodate high volumes and those lines are fast!
PRIMARY Fax Server is SOMETIMES too fast for other systems, causing a compatibility issue.
PRIMARY Fax Server WILL email or print your confirmations as programmed for your account.
PRIMARY Fax Server handles ALL INCOMING faxes.
PRIMARY Fax Server should ALWAYS be selected as DEFAULT.
BACKUP LINE should NEVER be selected as default.
BACKUP LINE is ONE LINE ONLY! It is to be used only when absolutely necessary!
BACKUP LINE will NOT print or email delivery confirmations – you must LOOK at the status.
BACKUP LINE will NOT RECEIVE any faxes.
BACKUP LINE LONG DISTANCE code is ,,,4491 (that’s 3 commas and 4491 behind fax#)

FAX SERVERS – Connection Screen

TROUBLE SHOOTING FAILED faxes or fax server connection issues

EITHER Fax Server: Double check the fax number by calling it from your phone. IF you do not get a fax tone, that number is NOT a fax line. IF you get a fast busy, check dial format. You may need the area code for long distance inside the 225 area code. You may need the long distance code if using BACKUP line.
BACKUP Fax Server can EASILY get tied up with a large send – remember only ONE line.
LOOK at the Fax Status – what’s scheduled, pending, sending etc. on the BACKUP fax remember it’s only one line so if you send something while someone else already has a huge one going, yours WILL fail from busy line! Same goes for yourself, do NOT send multiple faxes at once on the BACKUP line. WAIT until it’s cleared.